Email for free router replacement form has a broken link

[zazaza]

I got an email from googlenest @ google dot com saying my router has an issue and can be replaced for free.

However, the link for “this form" doesn't work, it goes to this broken link I’ve attached a picture of… can someone please help? I just noticed the rebooting issue a few days ago while working from home.

 

[EdwardT]

Hi zazaza,

Thanks for reaching out. I'm sorry to hear that you can't access the page from the email that you received. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[mikedre0]

I got the same email yesterday. Broken link.

[EdwardT]

Hi mikedre0,

Thanks for letting us know. Please respond to the email that you received so that our team that sent you the email could resend it with a working link.

Thanks,

Edward

[EdwardT]

Hi mikedre0,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[RyanU]

Hi,

Was there an answer to this thread because I am getting the same issue when I click on the email message that was sent to me regarding my wifi router requiring a replacement.

Thanks,

Ryan

[EdwardT]

Hi RyanU,

Thanks for letting us know. Please fill out this form so we could forward it to our team and we can send you another link.

Thanks,

Edward

[RyanU]

Hi Edward,

When I try to submit the page I get an error saying that it could not be submitted, refresh the page and re-submit.  I've tried this 5 times and over a couple hours and it still doesn't work.

Ryan

[EdwardT]

Hi RyanU,

Thanks for the update. Just to isolate the issue, could you try opening up the link using a different browser?

Thanks,

Edward

[RyanU]

Hi Edward,

I have tried multiple browsers and multiple computers as well.

Thanks,

Ryan

[EdwardT]

Hi RyanU,

Thanks for the update. I created a case for you and forwarded it to our team. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward