Router is not connecting to wifi

[IamtheLaw]

Hi, I am having issues with the router not connecting to the internet and it's not giving us internet throughout the house

[tajennifer]

Hi IamtheLaw,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your router that is not connecting to the WiFi. I understand how frustrating it can be when things don't work as expected. But don't worry; help is here. I just need to ask for some information to provide the best solution:

• Has your primary Wi-Fi router been set up and working previously, or is this a new installation?
• How many Google Nest Wifi devices are linked to your mesh network?
• What is the color of the light on your main Google Nest Wifi device?
• What Google Nest Wifi device do you have?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[Lawtonbluff]

Yes it was set up

2 Google Nest Devices

orange color

[tajennifer]

Hi Lawtonbluff,

Thanks for posting and providing the information. In this case, I just need to make sure, what are the exact Google Nest devices that are showing the orange light? And what steps have you already performed to solve the situation?
Please keep me posted.

Best regards,
Jenny