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Shark Robot cannot connect to my Nest Wifi

lmalone2c
Community Member

I have spoken with Shark and they can't get my vacuum to connect either.  I've reset the wifi system, rebooted the shark robot.  It pairs with my iphone XS but then can't connect to the wifi in our home.  Any ideas are appreciated

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hello lmalone2c,

Thanks for posting. Can you confirm with your device manufacturer if your vacuum can only connect to 2.4GHz bands? I'll wait for your update.

Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hey lmalone2c,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hi lmalone2c,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi