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Signal unstable

Sister2spud
Community Member

Hi,

I am having problems with signal dropping, Particularly in the evening (from 30Mbs to 1-2Mbs). Have been measuring download speeds directly from the supplier router as Google Mesh seems to be working OK. 

Have contasted their support desk, but everything seems to be OK from their end and they are suggesting that there may be an issue with Mesh interfering in some way?

Anyone else had this problem?

 

4 REPLIES 4

Djsaint112
Community Member

Yes, I’m currently watching my speed jump up and down. Frustrating 

AbigailF
Community Specialist
Community Specialist

Hey everyone,

 

Thanks for posting — let's see what's going on.
 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
 

Give these steps a try:

 

  • If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters in your network name and password.
  • Turn off IPv6.
  • Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  • Unplug the power from your Google Wifi devices for 2 minutes.
  • If the issue persists, try factory resetting your network. Take note that this will delete all network data.
  • You may skip any step if you’ve done it already.

 

Let us know how it goes.
 

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hi folks,

It's me again. Just checking back in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

LovelyM
Community Specialist
Community Specialist

Hello there, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Many thanks,
Lovely