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Slow download speeds. 25 - 40 Mbps on gbit fibre.

Community Member

Can't get above 40 Mbps download but still have 358 upload. Google absolutely no help. Just started this week. Anybody else having this problem and found a solution?


Community Specialist
Community Specialist

Hey Hggrh,

Thanks for posting — let's see what's going on. 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

  • If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters in your network name and password.
  • Turn off IPv6.
  • Change your DNS server into on the primary and on the secondary server. Hit the save/ floppy disk icon on the upper right. You may skip this step if you’ve done it already.
  • Unplug the power from your Google Wifi devices for 2 minutes. You can skip this step if you’ve done it already
  • If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.


Community Specialist
Community Specialist

Hi Hggrh,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.


Community Specialist
Community Specialist

Hello Hggrh,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.