Adding a wifi point

[nall]

I've been trying to add a wifi point to my system after changing out a vendor router with a google product. I managed to get the first google router working but cannot add another wifi point in a different room. I had three modems working before the change.

I read on this site that having two "homes" set up might be the cause of the problem, which occurs after I get a setup message asking that I connect the activated router to its WAN port via an ethernet cable.  I already have a router connected to my modem.

Since I have two homes, I thought I would delete the inactive one.  But I cannot figure out HOW to delete it. Once I do that, maybe second router will respond. Please help.

[AbigailF]

Hi nall,
 

Thanks for posting! I’m sorry to hear that you’re having issues setting up another point. Here are the steps to delete a home structure in your Google Home app:
 

1. Open the Google Home app.
2. Switch to the home you want to delete.
3. Tap Settings > Delete this home > Delete.

More details here. Let me know if that helps or if the issue persists. We’ll be here to help you out.
 

Best,
Abi

[AbigailF]

Hey nall,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks,
Abi

[AbigailF]

Hello nall,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Regards,
Abi