Slow upload speed nest wifi

[milanv03]

Problem: Slow upload speed

I use AT&T - 500Mbps internet.

Hard wired my laptop to AT&T modem. I get 510 Mbps download and 502 Mbps download

Hard wired my laptop to Google router. I get 507 Mbps download and 112 Mbps upload

AT&T modem is configured as a pass thru. There is nothing else connected to the AT&T modem other than nest wifi router.

I don't understand why I am getting slow upload speed on my nest wifi router even though i am connected to it using a network cable. I have tested using multiple LAN cables, same problem.

The router seems to be defective and is throttling upload speed. Bought at Costco less than 15 days ago.

[olavrb]

Try disabling preferred activities:

• https://support.google.com/googlenest/answer/9541371?hl=en

Other than that, you are not the only one experiencing this:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Wired-Wireless-Upload-speeds-capped-at-100mbps-ATT-...

[milanv03]

Thanks. This made no difference.

[Jeff]

Hey, milanv03.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[milanv03]

I currently have software version 14150.43.80

is this the latest?

[Jeff]

milanv03, it looks like you indeed have the newest version. Are you still having the same issues now that it updated?
Thanks.

[milanv03]

Yes. Bought it less than 3 weeks ago

[Jeff]

Hey, milanv03.

At this point, after running through the troubleshooting steps, I would give support a try. You can chat with them or speak with them by phone, but they will be able to take a closer look at your setup and offer more help. You can reach them here: https://bit.ly/3o1aRK5.

If you have issues getting in touch with support, just let me know.

Thanks.

[Jeff]

Hi, milanv03.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks