Speed Test built in issue

[lcarullo]

Hi, I have a nest wifi pro set with pppoe connection. The real speed are ok, but the speedtest in google home app show lower results than real.

I know this is an issue of months ago, but there isn't a solution yet?

[ClaudioMgni]

I have the same problem, I have an internet provider delivering 600MBps and the Google Wifi speed meter shows around 300MBps, even though I receive more than 600 .

[lcarullo]

But only the built in meter, the real speed is fine.

[ClaudioMgni]

Unfortunately it's not just on the meter the speed drops to halfway at the cable exit inclusive.

[badhand386]

My speed test and actual speed are severely limited. This seems to be a tremendously faulty product with little to no update from Google. I wish I had returned it when it was still within it's return window. I held out hope that google would fix it, but it seems to be no dice. 

[lcarullo]

So when google think to fix this? At this point, the eero 6e mesh system are much better then google....

[lcarullo]

Any news about this?

[lcarullo]

News?

[ClaudioMgni]

No answer to such a serious problem?

[lcarullo]

It's incredibile that noone responde...

[badhand386]

I honestly gave up on this WiFi system. It's too slow. I switched to a TP-Link Deco XE75 system. Less expensive, way more dependable and meets advertised speeds. 

[lcarullo]

Bah, 330€ for two pieces that don't work well...

[AbigailF]

Hey folks,

Thanks for posting and my apologies for the late reply. Let's see what's going on.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
 

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

[badhand386]

I am using a Motorola Mb8600. I have a 1Gigabit connection from spectrum. I have factory reset the system multiple times. I have disabled IPV6, I have changed the DNS to Google DNS as well as openDNS back and forth. My devices are not disconnecting, my issue is how slow the nest wifi pro 6e is. It's absolutely abysmal. This device is completely unable to reach advertised speeds and the fault is not with the users. The fault lies with Google.

Has Google considered turning it off and back on again? Sorry to make a joke, but at this point I think it's time for the company to look inward for a fix. 

[lcarullo]

All Done, and no, the problem is still there. I can't imagine how google can do that. It's insane!

[AbigailF]

Hi folks,

I'm sorry to hear that you're still having an issue with your Nest Wifi Pro. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

[AbigailF]

Hey everyone, 

@Icarullo, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
To everyone else, have you had the chance to fill out the form? I'll wait for your update.

Best, 
Abi

[lcarullo]

Yes, i have already sent an email with all the details to the support.

[AbigailF]

Hey there, 

To everyone else, I'm just checking back in — have you had the chance to fill out the form?
Thanks for the update, @Icarullo. Keep the conversation via email to avoid any confusion.

Regards, 
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need help, feel free to create a new thread and we'll be here for you.

Cheers,
Abi

[lcarullo]

Hi, i'm in touch with support team but still can't resolve the problem.

[AbigailF]

Hello Icarullo,

I appreciate your update. I checked your case and saw that the senior support helping you is currently working on your case. You should be getting a reply from them shortly.
 

Best,
Abi

[AbigailF]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[LovelyM]

Hi lcarullo, 

It's us again. Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers,
Lovely