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Speed drops to under 1mpbs before restart fixes

WasAFanOfNest
Community Member

My network wifi speed will drop to under 1 mbps randomly, a few times a week (sometimes a few times a day). Only fix is to reboot the network. Once that happens, the speed returns to multiple hundred mbps till it craps out again.

 

There are many posts on this, but I figured what's one more?

 

Google fix this. It had been working for years before this.

8 REPLIES 8

AbigailF
Community Specialist
Community Specialist

Hey WasAFanOfNest,
 

Thanks for posting — let's see what's going on.

 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

 

Give these steps a try:
 

  • If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  • Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  • Remove any special characters in your network name and password.
  • Turn off IPv6.
  • Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  • Unplug the power from your Google Wifi devices for 2 minutes.
  • If the issue persists, try factory resetting your network. This will delete all network data.
  • You can skip any step that you’ve done already.
     

Let us know how it goes.


Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hello there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

Hi ya, I did all that. None of it works.

AbigailF
Community Specialist
Community Specialist

Hi again WasAFanOfNest,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

LovelyM
Community Specialist
Community Specialist

Hello WasAFanOfNest, 

Did you happen to get that form filled out? Let me know if you have questions about it.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey WasAFanOfNest, 

We just want to give you a nudge since we haven't received a form from you. Please reply to this thread if you still need assistance so we can give you a helping hand.

Kind regards,
Lovely

LovelyM
Community Specialist
Community Specialist

Hi again WasAFanOfNest, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Many thanks,
Lovely