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Starlink, Yale and Nest Connect

SandyPines
Community Member

Hello!  I have Nest, Yale smart lock and nest connect.  Everything has worked great up until we switched to StarLink.  Now… only my Nest thermostat works.  I’ve reset the setting in Yale.  Have removed and the re-added products and nothing works.  When Nest connect tries to connect to Thermostat for set up… I keep getting error “something is not working” try again.  Please help 🙂

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@SandyPines 

When you changed to Starlink, did you use Google Nest's instructions for updating your devices for a new Wi-Fi network?

https://support.google.com/googlenest/answer/10165378?hl=en#zippy=

This can be difficult, especially with differences between devices. Google Nest realizes this, which is why their instructions for updating cameras and doorbells says: "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same." (When we got a new router/modem, that's what we did, and we didn't have to update any of our Google Nest devices.)

https://support.google.com/googlenest/answer/9223711#zippy=%2Ctry-the-same-network-name-and-password

Jeff
Community Specialist
Community Specialist

Hi SandyPines,

I just wanted to jump in real fast to see if you saw MlpsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Jake
Community Specialist
Community Specialist

Hey SandyPines,

 

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake