Still no 2.4ghz option on the mesh?

[Jessekward]

I have a smart heater that will only connect to 2.4, it needs the phone to be in 2.4 to pair it with the mesh. I've tried going to the edge of my network, but whenever it reconnects...it only flashes 2.4 for a few seconds before swapping to the 5 GHz band...not enough time to pair. I also have a pixel 5 with no option to turn off 5 GHz. I feel like this is a very easy software fix, and I've seen a few people with this issue.  

[Jhonleanmel]

Hi Jessekward,

Thanks for posting — let's see what's going on. 

A quick question: has your device been able to connect to your Google Wifi before?

Give these steps a whirl:

Create a hotspot with a mobile phone. However, 2 mobile phones are required:

1. Use the first device to create a hotspot (mobile phone).
   • How to set up a mobile hotspot:
     • Android
       1. Go to Settings.
       2. Tap the Network & internet option.
       3. Select Hotspot & tethering.
       4. Tap on Wi-Fi hotspot.
       5. Set up the hotspot name and password the same as the Google Wifi network.
       6. Choose the AP Band 2.4 GHz band Apply.
     • iOS:
       1. Go to Settings.
       2. Tap on Cellular. Tap the slider to turn Cellular Data on.
       3. Under Cellular, tap the slider to turn Personal Hotspot on.
       4. Tap the slider next to Allow Others to Join.
       5. Set up the hotspot name password the same as the Google Wifi network.
          1. To change the hotspot password, under Personal Hotspot Wi-Fi Password.
          2. To change the hotspot name, go to Settings General About Name.
2. Use the second device to connect to the mobile hotspot.
3. Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.
4. Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).
5. Once connected to the hotspot, plug in customer's primary Google Wifi point or the Nest Wifi router.
6. Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Keep us posted

Cheers,

Mel

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Jhonleanmel]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel