T-Mobile internet and Google wifi issue - calls not coming through

[Hellarad]

I have Google home Wi-Fi points, and T-Mobile home internet. 

The internet connection is stable, but my mobile phone signal and service while connected to the home network is unreliable.

I I will often have zero bars bars on my pixel phone, and incoming calls often go directly to voicemail.

Any ideas? Thanks,

Michael 

KW's

TMobile cellular, mobile phone service 

[LovelyM]

Hi Hellarad, 

Thanks for reaching out. We'd love to help.

Please answer the following: was this working fine before? If yes, when did this issue start? Were there recent changes made prior to the issue? Have you tried some troubleshooting steps?

Power cycle your entire network for us to see if this resolves the problem. Here's how:

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power from the modem then your router and points

If the issue persists, reach out to T-Mobile and let me know how it goes.

Cheers, 
Lovely

[Hellarad]

Thanks lovely, I've tried some of these solutions in the past, but not in this specific order so I'll give that a try.

[AbigailF]

Hey folks,

Thanks for lending a hand, @Jeff and @LovelyM.

@Hellarad, thanks for the update. We’ll keep this thread open for a few days to give you time to reply to us. Let us know if you have any other questions for now.

Thanks,

Abi

[Hellarad]

Thanks everyone, I appreciate the great service here. I did reboot the system and things look good so far i'll get back to you if there's other issues. Thanks again

[Jeff]

Thanks for the update, Hellarad. We'll give you a few days to keep an eye on things and if anything changes, just let us know.

Thanks again,

Jeff

[AbigailF]

Hi again Hellarad,

Chiming in to see if you still need assistance with this. Let us know if anything changes.

Best,
Abi

[AbigailF]

Hey there Hellarad,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[Jeff]

Hi Hellarad,

I just wanted to jump in real fast to see if you saw Lovely's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff