TP Link modem not connecting to Google Router/Mesh Points

[Bec33]

Im needing some help.

I had purchased the Google mesh system - (Router and 2 additional points) late last year. Connected them easily via Google home app. Everything has been working great.

Needed to reset the modem. When I tried to re connect it to the router it will not allow a connection to the wifi?

It just keeps coming up with this...

Connecting to your wifi router. Almost done.  Please ensure you have plugged in your ethernet cable."Setup fails at the same point every time, after which is asks me to reboot the modem.  I have followed the prompts multiple times to reboot modem and router, but never succeed. 

I have rebooted, unplugged numerous times with no success!

Do I need a new modem? Mind you its working by itself (connecting to the wifi - just not to the router??) GRRR frustrated!! Any advice would be appreciated.

@Connectivityissuegoogleroutertowifi

[krishnbha]

Hi - check this similiar thread appearing below or google yourself on how to reset the google nest wifi router and points manually.  

Hope this helps. 

https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-WiFi-factory-reset-No-pulsing-white-lig...

[Bec33]

Thank you  - I had already tried the reset earlier and it was still not connecting to the modem unfortunately.

[Dan_A]

Hi Bec33,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Thanks for helping, krishnbha!

Best,

Dan

[Alex_S]

Hi there,

Bec33, we haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

KSCPA, we're sorry to hear about what happened. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future.

Regards,
Alex

[Bec33]

Thanks I will do : )

[KSCPA]

After many frustrating hours of connecting with the mesh, I am returning the product.  Message indicate everything is connected, yet continuous messages appear on Google home that it isn't connected.  I have tried everything.  Back to using my 10-year old routers that work perfectly.