05-22-2024 01:44 PM
Every now and then my printer that is already configured, even has a permanent ip assigned, stops working, and I have to reset everything. lately when I reset the router it gets fixed. There's something in the software, that I guess stops the communication between devices laptop and printer. I can't reset the router every time it happens, I have meetings going on and other devices connected, to the network. I have tried removing the printer, forgetting the network and reconfiguring the network. sometimes it lets me delete the printer and add the printer manually, but that does not work every time, like right now the only way I can print is by using an USB cable and connect laptop to the printer directly. I can't wait till the end of the day to reset the router, or keep interrupting other team mates just to fix a printer issue.
05-28-2024 04:49 PM - edited 05-28-2024 04:50 PM
Hello @ARod876again,
Thanks for posting in the community.
I understand your frustration with the printer and the Google WiFi that are having issues with connection between them. I know how hard it is, and I apologize for the trouble you're experiencing.
In this case, for me to be able to give the right steps, I would like you to answer the following questions. As soon as I have the information, we can continue working on your case.
Please answer the questions above, and I will help you troubleshoot your printer or Google WiFi. Thank you.
Regards,
Jorge