Trouble connecting Nest WiFi router to ISP router

[LTEdwards]

I’m unable to connect the WiFi router to ISP router.  I’ve gone through all the steps in Google home app. When the process gets to the point of connecting to the internet, it fails. I’ve hard reset the ISP router and the Nest router.

I can’t figure out how to get a live person on the phone to help.

[olavrb]

What ISP, what modem/ router?

Is the ISP equipment bridged, as in firewall, DHCP, NAT and Wi-Fi disabled?

What happens if you plug a PC to the ISP equipment, do you get an internet connection? What IP do you get?

Relevant guides:

• https://support.google.com/googlenest/answer/9548301?hl=en
• https://support.google.com/googlenest/answer/6277579?hl=en
• https://support.google.com/googlenest/answer/6246630?hl=en
• https://support.google.com/googlenest/answer/9798157?hl=en

[LTEdwards]

Problem solved

[Jeff]

Hi, LTEdwards.

Thanks for letting us know you got this sorted out and big thanks to @olavrb for his help here. Before I mark this one as resolved, is there anything else you might need?

Thanks,

- Jeff

[Jeff]

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks,
- Jeff