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Trying to set up new google router BF650

shelgggg
Community Member

unable to get past 1st step.  Currently have Nighthawk router that isn't doing the job and purchased new Google mesh router to see if it will work.  Tried to connect Google earlier but it asked for a password to microsoft or something that I didn't have and in trying to do it again, it fails to even get past seeing the BF650 as it only sees the BF620 et al but does not provide for the BF650 even when I request an additional device at the end.  I have even tried using the BF650 option but it also failed.   It all goes back to the store if it fails to start working today.

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@shelgggg, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi shelgggg,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi shelgggg,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward