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Unable ti set up Nest wifi after factory reset

Community Member

My wifi suddenly stopped working 2 days back due to some ISP issue. That problem has been resolved and I can use the internet service from my ISP's router, but after resetting my ISP's router, I cannot reconnect my Nest WiFi router which was working fine for the last 2 years until the day B4 yesterday.


I restarted the network several times but with no result. Lastly, I reset the whole Nest & Google wifi network to Factory reset. My mesh consist of 4 Google Wifi <1st gen.> which I had been using for last 4 years and 1 + 3 Nest Wifi which I had been using for the last 2 years.


Now, after factory resetting my whole network, I cannot setup the Nest wifi itself. After finishing this set up, I will have 2 set up all other 7 mesh points.


Is it due to any update from Google which I'm unaware of...??


Plz. suggest me a way out to set up my network, else my whole eco-system will collapse including my Cams, Hub Max, Nest Audio, Cromecast, bulbs, and all other IoT enabled devices.


Platinum Product Expert
Platinum Product Expert

As part of factory resetting your Google Wifi and Nest Wifi pucks, have you made sure that your existing Nest Wifi network is deleted from your Google Home home? This must be done before you can add a new master/ main/ primary puck to your Google Home home.

About factory resetting:

About what the light means (should be pulsing slowly white when ready for setup):

I'd also recommend to use the Nest Wifi router as the main/ master/ primary puck as it has more powerfull hardware than the rest.

I'd also consider using fewer pucks, I read it as 6 in total? That could hurt performance due to interference and wireless backhaul overhead. Max recommended wireless pucks by Google is 5 in total. Read more here:

One more thing: The ISP equipment should be put in bridge mode if not already, to avoid double NAT. More about that:

I don't work for Google.

Community Specialist
Community Specialist

Hey folks, 

@olavrb, appreciate your helpful responses. 
@asif_alam1408, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?


Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.