Unable to connect Nest wifi access point

[Harry67]

I received a starter set that was used but should still be good. It consists of a router and an access point with the WiFi 5 standard. The router is on the network and Google Home is running. Extenders are also integrated but the access point that was supplied is offline. When I want to put it into operation it wants to have a QR code or a setup code. I don't have either of these... What other options do I have?
thanks in advance for the help

[tajennifer]

Hi Harry67,

Thanks for posting. I'm sorry to hear about the issue you're experiencing with your Nest Wifi access points not connecting. Don't worry; help is here. I need to ask for some information to provide the best solution:

• What is the exact Google Nest Wifi device that you have? You can check the "What Google Nest Wifi device do I have?" article to find out.
• What’s the color of the light on the parent point?
• Does the device LED switch from orange to teal (or white) continuously?

Please keep me posted.

Best regards,
Jenny

[DavidDalley66]

It sounds like your Nest Wi‑Fi access point is timing out during setup or failing to mesh properly. Here are some proven steps that often fix it:

Try this sequence:
Skip the QR scan and manually join the setup network broadcasted by the access point.

Enter the setup code (typically on a sticker beneath the device).

If that fails, disconnect power, wait a few seconds, then plug it back in and continue setup via the Google Home app.

Many users report this method helps complete the mesh setup successfully. Plus, you can disable IPv6 temporarily in the app during setup—it often resolves timeout issues reddit.com+8reddit.com+8googlenestcommunity.com+8.

For more setup tips and troubleshooting, check Google’s official guide:
https://support.google.com/googlenest/answer/6281123

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Let me know if you need help with any of these steps!