Unstable connection in Wifi point

[tummy_time]

 

I have a Wifi point with very unstable connection, it drops constantly (every 3 minutes or so). The light blinks red/orange for 30 seconds and then the connection is back up again. 

Has anyone had a similar issue and managed to solve it?

[LovelyM]

Hello tummy_time,

Thanks for reaching out and I'm sorry for this experience. Let's go ahead and get this sorted out.

A few questions: when did the issue start? Was this Wifi point working before? How far is it from the main router? What troubleshooting steps have you tried?

Change the placement of your Wifi point and make sure it's no more than two rooms away from your main router. If the issue persists even after moving it, factory reset your access point and set it up on your mesh network again.

Let me know how it goes.

Many thanks,
Lovely

[LovelyM]

Hi tummy_time, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best, 
Lovely

[AbigailF]

Hey tummy_time,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

[AbigailF]

Hi there Dianahemes,

Thanks for the suggestions. Please let us know if you are in need of any help, we're here to answer any questions you may have.

Cheers,
Abi

[Jeff]

Hey tummy_time,

I just want to check in here again and see if you still needed any help here. If you're all sorted out, feel free to let us know.

Thanks,
Jeff

[AbigailF]

Hello there tummy_time,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Best, 
Abi