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Upgraded to Nest Wifi Pro 6E and can't reconnect Brother HL-L2350DW printer

rms9004
Community Member

I just upgraded to the newest Nest Wifi Pro 6E (from Nest) and am having trouble connecting my Brother HL-L2350DW printer to the network.

I tried WLAN Connect w the Setup Wizard and connection keeps failing. It prints something that says the WLAN access. point /router cannot be detected. It also says it doesnt support 5GHz and 2.4GHz must be used.

I also tried to use the Google Home app to add a printer, but don't see that item to connect. I see everything else like blinds, temperature sensors etc, but no printer.

Any tips on how to get the Brother printer reconnected?

1 Recommended Answer

olavrb
Platinum Product Expert
Platinum Product Expert

Three options from the top of my head.

1. Use an ethernet cable instead. Either directly from Nest Wifi LAN port, or add an unmanaged switch to the Nest Wifi LAN port if you want more ports.

It can look like this:

2. USB to a computer connected to the network, share the printer through it.

3. Use an old access point to create a 2.4ghz only wireless network for legacy/difficult devices. Connect it to the LAN port of Nest Wifi so devices are on the same LAN and can see each other.


I don't work for Google.

View Recommended Answer in original post

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

Three options from the top of my head.

1. Use an ethernet cable instead. Either directly from Nest Wifi LAN port, or add an unmanaged switch to the Nest Wifi LAN port if you want more ports.

It can look like this:

2. USB to a computer connected to the network, share the printer through it.

3. Use an old access point to create a 2.4ghz only wireless network for legacy/difficult devices. Connect it to the LAN port of Nest Wifi so devices are on the same LAN and can see each other.


I don't work for Google.

Alex_S
Community Specialist
Community Specialist

Hi everyone,

 

We appreciate the help, @olavrb.

 

@rms9004, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Kind Regards,
Alex

rms9004
Community Member

Thanks for asking Alex_S. I ended up fixing my problem with the Brother printer using this:

https://help.brother-usa.com/app/answers/detail/a_id/150688/~/scan-using-iprint%26scan---windows-or-...

Alex_S
Community Specialist
Community Specialist

Hello rms9004,
 

Thanks for sharing the resolution in the Community — we appreciate it! Let us know if you have other questions or concerns otherwise, we'll be locking this thread after 24 hrs.


Sincerely,
Alex