Wan port issues

[Fhoulish]

Yesterday my nest wifi was having issues so I factory reset it. Now when I try to set it up in the home app it says to "check wan. An Ethernet cable does not seem to be plugged in correctly" when I know the cable works and is securely plugged in to the modem and router. Any help would be greatly appreciated

[LovelyM]

Hello Fhoulish,, 

Thanks for reaching out. We'd love to help.

Please make sure that there's no damage to your Ethernet cable. and it's plugged securely into your modem and Google Nest Wifi router. Try using a different Ethernet cable if you have another one available.

Let me know how it goes.

Best,
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[LovelyM]

Hi Fhoulish, 

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Cheers,
Lovely