Want to add third nest device but the app doesn't recognize our existing wi fi

[mastel]

Our wi fi is working but I want to add the third device we were previously not using.  We remodeled a part of our house and I need to extend the network a little further in our house.  I plugged the third device in and the light is blue.  I tried to get on the app to add or check it but the app doesn't recognize that we have the other two nest devices at all.  When I try to set up a new system and when I scan the setup qr code or when I enter the setup code, it says it can't set it up.  The two devices seem to be working great.  I unplugged the one that is connected to our modem and replugged in and it reset just fine.  How can I get the app to recognize our existing system and add this third device?  Thank you!

[EdwardT]

Hi mastel,

Thanks for reaching out. I'm sorry to hear that you're having an issue with adding your 3rd point. I'd love to know more about this and I have a few questions:

• Are you seeing a Wifi button on your Google Home app?
• Are you logged in with the correct account on the Google Home app?
• Is your IPv6 enabled?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi mastel,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT · Accepted solution]

Hi mastel,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward