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Want to add third nest device but the app doesn't recognize our existing wi fi

mastel
Community Member

Our wi fi is working but I want to add the third device we were previously not using.  We remodeled a part of our house and I need to extend the network a little further in our house.  I plugged the third device in and the light is blue.  I tried to get on the app to add or check it but the app doesn't recognize that we have the other two nest devices at all.  When I try to set up a new system and when I scan the setup qr code or when I enter the setup code, it says it can't set it up.  The two devices seem to be working great.  I unplugged the one that is connected to our modem and replugged in and it reset just fine.  How can I get the app to recognize our existing system and add this third device?  Thank you!

 

1 Recommended Answer

EdwardT
Community Specialist
Community Specialist

Hi mastel,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

View Recommended Answer in original post

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi mastel,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with adding your 3rd point. I'd love to know more about this and I have a few questions:

 

  • Are you seeing a Wifi button on your Google Home app?
  • Are you logged in with the correct account on the Google Home app?
  • Is your IPv6 enabled?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi mastel,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi mastel,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward