im having issues with a Google nest.
I have 2 extra wifi pods to spread the wifi signal..recently when logging into my google home app it's saying the nest is off-line and no internet.
however the google camera is working ...all the devices in the house are connecting yet using google home app it doesn't show any connected
Thanks for reaching out. I'm sorry to hear that you're having issues with accessing your Google Wifi devices on the Google Home app. To isolate the issue, is IPv6 enabled on your Google Home app? If so, please try the following steps:
Let us know how it goes.
Just checked and 1 Point was offline. Did a power cycle and all Points connected now. Not sure how long it was offline for.
System firmware version: 294928
Cast firmware: 1.54.294928
So all good now.
Thanks for the follow up.
Thanks for the update. Glad to know that it's working fine. I will lock this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you already have IPv6 disabled and are still seeing the issue, let us know and we can investigate other troubleshooting steps.
Having this same issue. I am using Google WiFi original points, including the base point. All points show as offline. All devices across the house are still working fine - multiple TVs, smart lights, computers, phones, etc. Each remote puck is wired back via ethernet to a main switch, there is traffic running through all the connections on the switch.
Google, please fix this tedious problem. The old WiFi app worked fine, all the issues seem to have started when you migrated the management into the main Home app.
Agree This is quite annoying.
App shows "No Internet", All or most Wi-Fi points are offline.
I run a Hybrid mix of Old Gen 1 Puk and new Nest Puks
First time I needed to factory reset the puk, second time just power cycle.
Same thing happened here as well. Second time in two weeks. First time was resolved by restarting my the Google WiFi router AND my ISP’s broadband modem. Restarting the router alone didn’t help.
Too disruptive to restart again, will just leave it alone for now. Hope Google can resolve it at their end soon!
I have had this issue 4
times in two weeks. Tonight I got it back and running for a second and then it went down again. This is NOT my ISP problem. This is COMPLETELT unacceptable and I will never buy a google product again. I have my old standard router waiting to reconnect. So frustrating. You owe me money google!
Same issue with Nest Wifi. The Hub is offline in Google Home app. But internet and all connected devices are working. 2 Points are also online. Restarted network and ISP modem didn't resolve. Glad to see not just me. Haven't tried factory reset yet. Hoping Google will send an update to fix.
Sounds like there's no consistency in the pattern then - or there's a myriad of factors that need to be aligned for it to restore functionality.
Suspect perhaps the ISP just needs to assign a new IP to the router? i.e. the current IP's traffic somehow gets blocked along the way to Google.
Or maybe certain ISP subnets just don't work well with Google? i.e. ISP DHCP renews our router's IP address with a subnet that Google doesn't like.
Actually, it seems quite ridiculous that we're only able to manage our own Wifi network when the Google servers are able to access the Google Wifi router in our home network.
Or is it that there's a management service in the router that isn't working because it can't contact the Google servers?
Definitely need a fail safe whereby the app can manage the router even though there is no connectivity back to Google.
The app kept sending me e-mails saying my internet was down because it could not talk to the devices (they were all showing offline) whilst I was home. Other than the Home App everything was working just fine.