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Wi-Fi Nest flashing white light

Pam8160
Community Member

Goggle nest white light is flashing white light and will not turn off

9 REPLIES 9

Alex_S
Community Specialist
Community Specialist

Hi Pam8160,
 

Thanks for posting — let's get this sorted out. A few questions: is this a Google Nest Wifi router or point? When did you first notice this? What are the troubleshooting steps you’ve done?


Kind regards,
Alex

Pam8160
Community Member

Hi I have the main router nest in my office, one in kitchen and one in hallway. The one that is next to the t.v keeps flashing white. I have tried to install it several times but doesnt like password. How can i completed start over and give each on a name and reboot to new if that would help. the one in livingroom next to the t.v was able to cast thur my t.v. I have a vizio t.v which has chromecast in it already. 

Alex_S
Community Specialist
Community Specialist

Hi there,

 

You can do a factory reset on your Google Nest Wifi device if you want to start over. Keep me updated on how it goes after the reset.


Best,
Alex

Pam8160
Community Member

ok reset everything and still not able to add one nest. It goes all the way to the blue light like wifi finds it and then asks for scan code which I dont have anymore. But password on the bottom of the nest router i have used and it sill will not hookup.

LovelyM
Community Specialist
Community Specialist

Hey Pam8160,

We appreciate the update. Please fill out this form so we can look into your issue further. Let me know once you're done.

Regards, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hey Pam8160,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks, 
Lovely

Pam8160
Community Member

Yes still not able to connect the last nest and I have trieded everything  

LovelyM
Community Specialist
Community Specialist

Hello Pam8160, 

Got it. One of our senior specialists will be contacting you via email, so please check your Inbox from time to time. 

Cheers, 
Lovely

Alex_S
Community Specialist
Community Specialist

Hey there,
 

I see that one of our senior specialists has already assisted you via email. Kindly continue the interaction there so we can get to a resolution. Should you have other questions or concerns about Google WiFi, you know where to find us. We'll be more than happy to assist you.
 

Best,
Alex