Wi fi Point grey

[Talbott]

Am setting up wifi router w one point. The Point always displays grey after setup (router is fine). This is in a guest home. The bizarre thing is the same point show up in the wifi network of my main home(different wifi network), also grey. Have tried factory reset twice w/o luck. The point shows up grey in both networks.

[AbigailF]

Hey there Talbott,

Thanks for posting. I'm sorry to hear you're having an issue setting up your access point. To confirm, is it a Google Wifi point or a Google Nest Wifi point, the one with speakers? I'll wait for your reply.

Best,
Abi

[AbigailF]

Hi Talbott,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[Talbott]

Hi Abigail. It’s a Google nest Wi-Fi point. It has a speaker.

Thanks

[AbigailF]

Hello Talbott,

Thanks for the update. You will need to remove the old Nest Wifi point in your main home structure before setting it up in your Guest Home structure. Please follow the steps below:
 

1. Open the Google Home app and go to your main home structure.
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings > Factory reset Wifi point > Factory reset.

Once done, setup your Nest Wifi point again and make sure you’re in your Guest Home structure when you do this. Let me know how it goes.

Thanks,
Abi

[AbigailF]

Hi again Talbott,

It's me again. Just checking in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

[Talbott]

The grey “point” no longer appears in my home location, but is still greyed out in the guest home. Mesh connection and speed tests seem to work fine. IpEven after a full uninstall & re-install, the “point” stays grey. Bizzare. Any help is appreciated.

[AbigailF]

Hey there,

Thanks for the update and my apologies for the late reply. Could you try to clear the cache of your Google Home app? Also, if possible, try using a different device to check if it still shows. If you're using an android device, try it with an iOS device this time. Let me know how it goes.

Regards,
Abi

[LovelyM]

Hello all, 

Thank you for your assistance, Abi. 

@Talbott, we want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers, 
Lovely

[LovelyM]

Hi there Talbott, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks, 
Lovely