09-26-2021 12:04 PM
I have a Google Nest Wifi mesh and suddenly the Google Home app (android) no longer has a tab for wifi anymore, so I can't administer anything. This problem has been reported by other people, for example: https://support.google.com/googlenest/thread/121030632/wifi-icon-is-not-showing-up-on-google-home-ma...
The wifi mesh is still running, but poorly. Two of the 5 hub/points show up as "Cast Devices" in the Home app, otherwise all the wifi and device information is inaccessible. I've rebooted the phone, restarted and uninstalled/reinstalled Home app, and run the Home app on an old phone, nothing helps.
The linked thread above from August 13 mentions that one person restored their wifi by deleting their entire home wifi mesh configuration and starting from scratch. Is this the only known "solution" to this problem? It was claimed that Google Support had been notified of the problem, what did they determine?
09-29-2021 11:13 AM
Thanks for starting this thread. I have the older Google wifi mesh devices. They work. I just want to change the Google wifi password. However, no wifi icon in the google home app. I've un-installed/re-installed the Home app. I'm not going to go through an entire reset process. At least for now. A fix would be nice.
09-29-2021 11:26 AM
I worked with Google support and found that there is no simple fix for the Home app losing the Wifi menu bug.
The tech reset my Google account to connect to the (factory reset) Nest Hub, after that I reset all the other hardware (a mix of both Nest and Wifi points) and rebuilt the home network.
The tech said that this was the first time she had encountered this problem.
09-29-2021 05:49 PM
Thanks very much for the reply/info. Looks like a reset is on the menu. BTW, googling (haha) this issue earlier on I found reports of it as far back as December of 2018. On "Google Nest Help". 🙂
Again, thanks for taking the time to reply. Much appreciated.
10-06-2021 10:42 AM
This issue of the WiFi icon disappearing out of the Home app has been quite a frustration and it's an ongoing issue that we've been chasing down and trying to fix. We have some things that work, but not in all situations. The most common fix has been through a series of app reinstalls and factory resets on devices. It's inconvenient, I know, but until we have a solid fix for it, it's the most common advice that works out.
It sounds like in this instance we were able to get things working again. I just wanted to touch base and see if there's anything else we needed here. If so, let me know and I'll be happy to help.
10-07-2021 01:40 PM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.