WiFi router not showing up on Google home app

[Msaint]

Been trying to figure for days how to reconnect my Google WiFi router nothing is working?!!

[GabrielaG]

Hi @Msaint,

Thanks for reaching out to the community. I'm sorry to hear your Google WiFi router isn't working as expected when you're trying to reconnect. I'd be glad to help you.

To give you the best information, I have a few questions for you:

• When did the issue start?
• What color is the light on the router?
• Did you recently change your Internet Service Provider?
• Did you try to restart or factory reset the router?

I look forward to your response.

Best regards,

Gabriela

[Msaint]

Yes I did all these steps my provider has not changed it’s been a month with these issues now. I called customer service and I ran through all the steps and was told the supervisor would call me back and I never got the call.