08-29-2023 03:41 PM
So am seeing a pattern.
Around 2:00 PMish, I do a speed test using https://fiber.google.com/speedtest/ and it reports back speeds of 5 to 10 Mbps
I then open up Google Home and do a network speed test and see that I am getting 800+ Mbps.
I go back and do the same test using https://fiber.google.com/speedtest/ and now the speed is back up to 120 Mbps.
WT actual F is going on?
Why do I need to do a Google Home Speed test to get the speed back up on the Google mesh to acceptable levels?
Anyone have any ideas?
08-30-2023 08:27 AM
It just happened again. Time was 8:00 AM
Speed went down to 15 Mbps.
Did a network test using Google Home. Confirmed 800+ Mbps speed from router to Google wifi
Speed went back to 175 Mbps.
08-30-2023 09:22 AM
The same thing happens to me on a daily basis. I'll test my speed 10 or 20 times in a row over the span of 5-10 minutes using the speed test in the browser when you search for it on Google.com. Then as soon as I initiate a speed test on the main Wifi router using the Google Home app suddenly my device speed tests are blazing fast.
08-30-2023 09:30 AM
Awesome. So it's not just me.
Can I ask what router/modem you use?
I have an ARRIS SB8200 and my provider is Xfinity/Comcast.
09-19-2023 03:34 PM
Hi folks,
That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?
We know that you’ve already tried other options. It would be a pleasure to help you get through this. Kindly try these steps:
You may skip any step that you’ve done already.
Let us know how it goes.
Best regards,
Dan
09-25-2023 09:38 AM
Hi Dan_A
There is no Bridge Mode setting for an Arris SB8200.
There is no interference, concrete wall, mirrors etc between the points.
No special characters in SSID or password.
IPv6 has always been disabled.
I applied the static primary/secondary DNS.
I will bounce the device later today and see if that makes any difference.
I am sorry but resetting a device back to it's factory setting should not be an option to fix such an issue.
09-25-2023 10:44 AM
Hey there sequeiraca,
Thank you for the confirmation.
We totally understand that troubleshooting, like the factory reset, can be frustrating, but these are the most helpful steps to figure out what's going on with your device and connection. Let's give them a try!
Tell us how it goes.
Kind regards,
Dan
09-26-2023 07:58 AM
Didn't make a darn difference. Speeds still drop till I do a Network Speed test on the home App.
Now what?
Applied settings you mentioned, rebooted, factory reset.
Same issue.
10-09-2023 10:42 AM
Hey sequeiraca,
We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.
Best regards,
Dan
10-11-2023 10:51 AM
Hello again,
We haven't received your form. Have you had a chance to fill it out?
Cheers,
Dan
10-12-2023 01:08 AM
I am traveling at the moment and will reply when I'm back in town.
10-26-2023 11:16 AM
Hey sequeiraca,
I wanted to follow up and see if you still needed our help. If the issue persists, just fill out the form and let us know once it is done.
Warmly,
Alex
10-29-2023 03:50 PM
I just submitted the form.
10-31-2023 07:02 AM - edited 10-31-2023 07:03 AM
Hello there,
We got your form—thanks for filling it out. Our team has sent an email with the subject line:
Kind regards,
Alex
10-31-2023 08:17 AM
I replied to their email this morning.
i tried their suggestions but it didn't make any difference.
Stil seeing speed drop consistently till I do a Test Network action the Home app.
10-31-2023 06:27 PM
What an absolute joke..
This was Google WiFi supports final answer...
The speed test results on the Google Home app shows the speed the main Google Wifi point is getting from the fiber jack or modem, while the speed test website shows you the speed that your device is getting from the nearest access point. Also the speed will be divided among the devices connected to the network and speed results may vary depending on their distance
What an absolute joke of a support team.
11-09-2023 07:55 AM
Just wanted to close the loop here.
I went and got an Eero mesh system.
Week into it and have had no issues with speed being dropped.
Going to give it one more week and then will trash the Google system.
11-27-2023 01:26 PM
Hey there,
We hear you, and we apologize for this experience. Don't give up on us. We just need to know how you’re doing with your Eero mesh system. Have you also tried using the Google mesh system again? How has it been these past few days?
Also, since you’re already in contact with our higher tier of support, for the best help and troubleshooting, you can always reply to them and continue the conversation there.
Kind regards,
Dan
11-27-2023 01:28 PM
Eero mesh is working great, No issues.
No. Not planning to put back the Google system back anytime soon
11-27-2023 01:56 PM
Hello again,
We understand. We hope we can make it up to you in the future. Send us a message if you change your mind.
Best regards,
Dan