Wifi Pro - only getting 250/100 mbps on 1 Gbps modem when standing next to router

[malcnyc]

I am getting only 250 Mbps download on speedtest.net when standing directly in front of the primary Wifi Pro router that is connected to the 1 Gbps modem. The Google Home speedtest says it is receiving 820 Mbps in from the modem. However, all devices are capping out at 250 mbps download / 100 mbps upload. All of these devices have Wifi 6e.

Is this happening to anyone else? No idea what to do or look at. 

[malcnyc]

The ISP tech also tested a router they trusted and were able to get 750 mbps on their iPhone 12 using speedtest.net, so it is the Google Wifi Pro router that seems to be the problem.

[Jeff]

Hi malcnyc,

Now that the new firmware release is out for the Nest WiFi Pro, I wanted to see if you were seeing improvements in your situation. If you're seeing any changes, let me know what has happened.

Thanks,
Jeff

[Jeff]

Hi malcync,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi

[Jahosphat]

Make sure the device frequency is not 2.4gz you should be able to see that in settings.
Next, factory reset the nest pro.... after that doesn't work, return it and buy a different brand

[Jhonleanmel]

Hi everyone, 

Thanks for flagging reduced internet speeds on Nest Wifi Pro routers. The issue appears to be affecting a small number of users.
If you're also experiencing this behavior, feel free to add your report in the comments below and stay tuned to this community thread for updates.

Best,

Mel