Limited Network Speeds

[JtotheK]

Hey,

got a two-pack of these Nest WiFi Pros and installed them. As always, very easy installation. Got three Nest WiFi Routers before.

I am from Germany and, even If you laugh, I got a 100mbit download/40mbit upload DSL connection from my ISP. Its correctly shown by the Nest WiFi Pro in the internal Google Home WiFi speed test. 100mbit download, 40mbit upload.

Here comes the issue: every single network device (got about 30 devices) is capped at 20-30mbit download and 10-20mbit upload speed. Tested with speedtest from Google page, speedtest.net, and many others.

Its no matter if the device is wired or wireless. No matter if WiFi 5, WiFi 6 or WiFi 6E. No matter if one Nest WiFi Pro or two as a mesh network (with wired backhaul). Every single Windows, Android, webOS, ChromeOs device is capped. I've resetted the network, nothing changed.

The Nest WiFis having no trouble with that and every network device wasn't capped and reached the full available speed, 100mbit download, 40mbit upload.

So, please tell me its a bug and Google will fix this.

[RXShorty · Accepted solution]

Hi @JtotheK 

Did you change any settings?
Could you please try enabling WPA3?

Somehow that managed to get my speeds up to par. 😊

[JtotheK]

Hey,

WPA3 is activated. Also IPv6. Both off changed nothing.

I've used automatic DNS also, but now I've put the Google ones in by hand. IPv4 and IPv6. No changes.

I've got one WLAN, no guest WLAN. 

Still capped.

[RXShorty]

Hi @JtotheK 

The Automatic DNS is using Google DNS so that should not change anything. 🙂

Does your ISP use PPPoE to provide your connection? 
There are some known issues with this somehow getting low speeds. 🙄

[JtotheK]

Yep, PPPoE. But with the Nest WiFi it was exactly the same without any problems in terms of connection and speeds.

[RXShorty]

Hi @JtotheK 

Ok, that seems to be the issue you are currently having. 😣

Check out THIS link on the forum; I am afraid you are not alone with these issues.
I don't have any insights into how much progress there been made on this issue or when it is resolved.

[JtotheK]

Seems that I am not alone, huh? 😅

[RXShorty]

Hi @JtotheK 

I am afraid not. Let's hope this issue gets resolved soon. 
Currently, the best thing you can do is send feedback to Google using the Feedback option within the Google Home app.

Sorry, I don't have a solution currently. 

[JtotheK]

Its not your fault. Its Googles.

[Jhonleanmel]

Hi everyone, 

Thanks for flagging reduced internet speeds on Nest Wifi Pro routers. The issue appears to be affecting a small number of users.
If you're also experiencing this behavior, feel free to add your report in the comments below and stay tuned to this community thread for updates.

Best,

Mel

[Jhonleanmel]

Hey there,

Thanks your patience.

Give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[SpottedQuoll]

You have the most curious definition of the phrase "small number".  The main thread describing this issue seems to suggest it's actually most users.  So unless you're claiming that only a very small number of users actually bought this device, it appears that your assessment of the number of users affected is wrong.

[Jeff]

Hi, all.

With the new firmware version that has rolled out, I wanted to check in to see how everyone is doing now. Many users have already been reporting significant performance improvements with the new release. If you have that new firmware, are you noticing improvements as well?

Thanks,

Jeff

[Jeff]

Hi everybody,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi