Connecting google wifi to xfinity router fail

[Cpii]

I did a factory restart when I switched from ATT to Xfinity on my Google wifi. I cannot get the first AP to connect to the router. Keep getting connection failed?

[olavrb]

New ISP often requires you to factory reset all Nest Wifi units ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set up the network again from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Did you try that?

It's also a good idea to make sure the ISP equipment is put in bridge mode to avoid double NAT.

• https://dongknows.com/double-nat-vs-single-nat/
• https://support.google.com/googlenest/answer/6277579?hl=en

More tips and tricks is best found by going back in time:

• https://www.google.com/search?q=%28site%3Agooglenestcommunity.com%2Ft5%2FNest-Wifi+OR+site%3Areddit....

[Jhonleanmel]

Hey folks,

We appreciate your help here, @olavrb.
@Cpii, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[AbigailF]

Hi Cpii,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi