Wifi connection drops briefly multiple times a day

[atp84]

I bought a Nest Wifi router with two Nest Wifi points in November 2020 and it was working great up until a couple of months ago.

The Wifi connection has been dropping multiple times a day. On a Teams video call the connection will drop, come back online for a couple of seconds and then drop a second time before coming online again. This is incredibly frustrating as it happens multiple times a day and I am on calls most of the working day. 

I am often disconnected from live multiplayer games on the Xbox Series X. Video streaming (eg. Netflix) is not impacted due to buffering.

The impact on video calls and gaming is unacceptable. My nerves are frayed and I am close to recreating the Printer scene from Office Space on these buggy devices.

When the connection drops the light on the Nest Wifi router flashes orange.

My ISP is Lit Fibre (now part of CityFibre). I know the issue is not with the internet connection as I tested replacing the Nest Wifi router with the Wifi router the ISP supplied for a couple of days and the connection didn't drop. Therefore the issue must be with the Nest system. The Nest Wifi router is plugged into the ISP's Optical Network Terminal (ONT) rather than their Wifi router.

I have followed recommendations found on this forum but to no avail. I have factory reset the devices more than once. 

There does not appear to be any way of accessing logs from the router making this issue incredibly difficult to debug.

Using the Google Home app I verified that the devices are using the following firmware versions which appear to be the latest versions.

Nest Wifi router: 14150.883.17 (21 October 2024)

Nest Wifi points: 1.56.426221 (21 October 2024)

Are the support team able to analyse Nest Wifi router logs and tell me what is going on?

[KatherineNY]

I've been having the same issues with WiFi Nest going down since January 2025.  In addition to that since February 2025, connected to this Wifi  randomly going offline issue or not, the Home App has refuse to stay connected to the Nest Wifi during those periods where I have the Wifi back up online.  I am surfing the net without issues, yet the Home App and it seems a few other apps related to Google (Fitbit, YouTube, Translate) says not connected to internet!

My ISP is Verizon FiOS and connecting the Google Nest to the Verizon router.

It seems this Wifi dropping is not a new issue.  There are some old threads on here and Reddit about this.  

[GabrielaG]

Hi @atp84,

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest WiFi router with two Nest WiFi points is dropping multiple times a day, but there's no need to worry; I'm happy to help you right now.

I appreciate your time performing troubleshooting steps and all the information you provided me. Please help me out by answering the following questions:

• How far are the Nest WiFi points from each other?
• How far is your Nest WiFi device from the primary Nest WiFi point?
• Is there a switch on the network?
• Do you use a modem and router combo?
• What’s the color of the light on the Nest WiFi points? 
• Were there any recent power outages in your area?
• Can you please confirm if you reset the Nest WiFi with these steps below?
• On the Google Home app.
• Tap the name of the WiFi device.
• Settings Factory reset.
• WiFi point Factory reset.
• Did you manually factory reset your Nest WiFi? 
• Did you try to factory reset the Nest WiFi points? 
• Can you please try to do a 2-minute power cycle?
  • Disconnect the power from the modem.
  • Disconnect the Ethernet cable and power cord from the parent point.
  • Disconnect the power cord from the child point.
  • Leave everything unplugged for 2 minutes.
  • Start a 2-minute timer to track.
    • Connect the power to the modem, then wait up to a minute until the modem fully powers on.
    • Connect the power cord to the child point.
      • Check if the Nest WiFi device’s light shows solid white or teal and if they can browse.

Feel free to keep us posted if you have more questions.

Best regards,

Gabriela

[Headstrap]

Those are a lot of things to do, essentially factory resetting it and starting over isn't a solution - it's like IT telling users to reboot the device and hope the issue goes away.

Rather, are there any known issues with the latest software version?
On every Teams call, I lose audio connection after about 15 mins - Teams will notify of poor network.

The Wifi Nest light remains solid white.

However on the Home app Network Performance Real Time Usage, it's flat lined.

I think it started in early 2025, and never had this issue before.

Buggy firmware?

[GabrielaG]

Hi @Headstrap,

Thank you for your reply. I'm sorry to hear your problem with the WiFi connection dropping is still not resolved. I'm happy to continue assisting you.

I appreciate your effort performing the troubleshooting steps with me. I need to confirm if you use a modem and router combo to have a better understanding of your situation with the Nest WiFi and provide you an accurate resolution.

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[Headstrap]

Nest hub is connected to the NBN box

https://www.nbnco.com.au/content/dam/nbn/documents/residential/upgrades/nbn-connection-box-fact-shee...

[roroma]

 I have been having this exact same issue. It started when I changed ISO in Nov 2025, and it has not been resolved yet, despite many calls and emails with Google.

I've done multiple factory resets, power cycles, and updated DNS settings – guided by Google. And I still have issues! The latest request from Google was to provide router logs – they gave me a link that doesn't work so I'm stuck again.

[Headstrap]

i have a feeling it's something to do with the Nest firmware. But have no idea how to check if the Nest latency is affecting the video calls.