I have a Google wifi router and recently purchased a nest puck (satellite)
I now get random drop outs occuring several times a week, where the only way to fix it is to pull out the power cable on my modem and the router + satellite.
My wife works from home and this is incredibly frustrating as she has been cut off from several meetings.
I have read that this was due to a recent firmware update, but I am hoping there is a fix! Otherwise I will have to return them, as the whole system is faulty.
Sorry about the WiFi disconnects that you've been experiencing. I know that's frustrating to have to deal with. There was a recent firmware update, but we haven't identified any issues with the release. Let's see if we can figure out what's happening.
If you can give me a few more details, we can start digging into some troubleshooting steps. I look forward to hearing back.
It started few weeks after I got my satellite nest pod (My router is original google wifi).
I have no idea when the new firmware came out unfortunately.
2 mornings this week I have woken up and it has been offline for several hours - 5+ hours and so I had to power cycle it, otherwise
Everything goes offline - the router and the point. The nest pod has the orange light flashing along with the router.
It just happened again about 5 minutes ago during the day while my wife WFH. This is getting very frustrating and I have not seen a fix for this. From other forums it seems the best answer is to ask for a refund and purchase a different brand - which is a shame as I have a lot of google/nest products throughout my house.
I have a couple of more things for you to check real fast. In your Home app settings for the WiFi network, do you have IPv6 enabled or disabled? Are you using custom DNS or the default DNS settings?
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.