cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Wifi point wont connect to mesh

Lochrobster
Community Member

Although i can see my second point in the google home app, it will not add to the mesh and when i select it in the app it says cannot connect to cloud, try later? 

not sure how to fix this?

4 REPLIES 4

Hemi
Community Member

Same here and I have been at it for over an hour with multiple resets and moved locations. Nothing changed except the wifi app does not work anymore and we have to use the home app 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having issues with setting up your Google Wifi point. I'd love to know more about this and I have a few questions:

 

  • Are you getting the message during setup?
  • What device are you using to set it up? Is it an Android phone or an iPhone?
  • What is the light status of the Wi-Fi point?

Looking forward to your response.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi all,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you had that info to share. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff