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cannot connect to nest points

GeneKV
Community Member

wifi now on google nest router. But I cannot connect to my two nest points.  My phone google home app says that it cannot find any other devises. But my google points are on and I hold my phone right next to the point. It still does not find it. 

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay".

Make sure the Google Home app has permissions to "local network access".

Does it still not work? Then try the Google Home app from a different iOS, iPadOS or Android device, use the same Google account.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@GeneKV, how's it going with your Google Nest WIfi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi GeneKV,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi GeneKV,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward