connecting Google Nest WiFi to an xfinity

[soupman]

Thank you in advance to any help the community may offer.  

Trying to connect the Google Nest WiFi together with the Xfinity xfi.  Tried almost anything/everything to connect as a bridge from the xfi to the Nest.  Tried resetting both.  The Nest wants to go through the set up screens but stops at actually connecting to the internet through the xfi.  

Is there another process that I am overlooking or should I go through xfinity to answer.   I'm also considering getting a straight modem, however; I don't want to lose the (home) phone capabilities of the xfi. 

Thank you Community Members

[olavrb]

If you connect a PC using ethernet cable to the same port on the modem as you would connect the Nest Wifi, what happens? Do you get internet access, and what IP do you get? If you get a private ip (search wikipedia for "RFC 1918"), then you should put your modem in bridge mode. If you get a global ip, you should be good.

Guide on setup:

• https://support.google.com/googlenest/answer/9548301

About bridge mode:

• https://support.google.com/wifi/answer/6240987?hl=en (as the guide says, avoid bridging the Nest Wifi if possible, bridge the modem)

Other related forum posts I found, seems more people have trouble with Xfinity:

• https://forums.xfinity.com/conversations/your-home-network/google-nest-wifi-router-and-points/602daf...
• https://forums.xfinity.com/conversations/your-home-network/google-nest-wifi-cant-connect-to-modem/60...
• https://www.reddit.com/r/GoogleWiFi/comments/f31iw6/can_i_use_google_nest_wifi_with_xfinity

Maybe your ISP can help you?

[Jeff]

Hi, soupman.
I just wanted to jump in real fast to see if you saw MichaelP's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[olavrb]

MichaelP's reply?

[Jeff]

Oh, no! @olavrb's reply!

And I think MichaelP made me type that. Maybe downgrade his holiday gift this year (and completely eliminate mine).

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks