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connecting my canon MG 3620 printer to network

Community Member

I recently added google wifi network to home. It cannot find my canon MG 3620 printer in devices. What do I do?



Community Specialist
Community Specialist

Hey, nanndrea.

Sorry for the issues you're having getting your printer to work with your Google WiFi setup. That sounds like a real frustrating issue. Let's get this worked out so you can have things going 100%.

To help us narrow down a fix, I do have a few questions.

  • Is this a new printer, or did you have it connected to a previous network before?
  • Is your printer able to see your WiFi network?
  • Does this printer print over WiFi, or does it use a cloud services print app/plugin?
  • Do you have any other devices that aren't connecting to the network?

If you can give me just a little more info, I'm sure we can get this fixed. I look forward to your response. Thanks.

Community Specialist
Community Specialist

Hi, naandrea.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.