factory reset on wifi router is not working

[murliaruna]

In spite of holding the reset button for 10 secs and waiting for more than 10 mins, the router returns to pulsing green and the previous wifi network is active, have tried power off/on 

Any way to reset this ?

Thank you

Murali

[olavrb]

What exact unit are we talking here?

• https://support.google.com/googlenest/answer/6280668?hl=en

Are you following model specific instructions to the point?

• https://support.google.com/googlenest/answer/6246619?hl=en

[Jeff]

Thanks for the info, olavrb.

Hi murliaruna,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[AbigailF]

Hey murliaruna,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hello murliaruna,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi