I am having the same problem that I've seen countless other people on this forum having. I have a nest and one of the points all of a sudden stopped connecting (after it has worked fine for several months). I've tried everything that others on this forum have tried and it's just a dead-end rabbit hole of wasted time.
10 days from now a forum assistant will come on here and ask me if I've tried rebooting it, or some other obvious and equally meaningless attempt at a superficial solution. When I tell them I've tried all that, it will be another 10 days before they ask me to fill out some form. When I reply that I'd rather just return the faulty product they will go silent.
3 weeks from now, when I've gone out and bought another system because I NEED WIFI TODAY, they will come back on here and tell me that they are locking the thread because of inactivity.
This is how Google works. Their products work great, until they don't, and it's only then that you realize that, when you buy a Google product, you have actually also signed up to be a technical repair person for their company. You won't get any training, nor will your assistant be of any use whatsoever, nor will any of the hundred different sources of useless instructions that Google has strategically placed in every corner of the device, the internet, the blog sites, the assistant, etc. etc. etc.
You will spend HOURS AND HOURS trying to learn how to be the technician that you signed up to be, but you won't have the internet to help you because THE **bleep**ING DEVICE ISN'T WORKING.
The problem with this blog is that it is used mainly by people who have already wasted hundreds of dollars and hours of time trying to get answers that most other companies can provide you in a 5 minute phone conversation. But Google is just so progressive that they would rather give the "job" to their customers instead of paying actual trained and useful technical support personnel to actually help support their customers.
**bleep** you Google
