google nest wifi point 3 offline, cannot connect

[SherryQ]

We have the hub and 2 other points and all had been working well. Our chicken coop door connects to the one furthest from the hub and the door quit working and in checking the connections, the point is offline. I've unplugged, reset the individual point as well as the whole system. What am I overlooking? 

[Jhonleanmel]

Hi SherryQ,

Thanks for posting ― let's get this sorted out.

A few questions: what is the color of the LED on your Google Nest Wifi points? Were you able to complete the setup process? Also, how far are the points from the Google Nest Wifi router when you're setting them up?

Best,

Mel

[SherryQ]

The light kept pulsing blue. I could not get it to rejoin the mesh. After rebooting everything several times, I finally removed the point that wouldn't reconnect and then added it back on. It is now back online and functioning properly. 

[Jhonleanmel]

Hey SherryQ, 

Awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

[Jhonleanmel]

Hi SherryQ, 

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel