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google wifi does not reconnect after power outage

Rootbear
Community Member

‎08-05-2024 05:27 PM

first of all not sure i picked the right platform.  i am totally annoyed with the Google access points.  When there is a power outage, the modem comes back up but the access points have to be unplugged and plugged back in before they will work.  Since i have 5 google cameras (3 floodlights with cameras and 2 doorbells) and a max hub it is crucial for these access points to reconnect as soon as power and ISP modem is back on line.  i have a lot of money tied up in this equipment and one would think this issue should not even exist but it happens everytime there is a power outage.   Annoying when i am home but when i am away, i am relying on this equipment for security.   I pay the yearly subscription fee to have the extra coverage so yes the cameras are still recording but that just simply is NOT good enough.  All it takes is for the power to flicker and now all these devices are useless and if i am away i have no way to check on my property.  if there is someway to eliminate this problem, i would sure appreciate an answer  

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ovidioj
Community Specialist
Community Specialist

‎08-08-2024 07:11 PM

Hello @Rootbear,

 

I understand the frustration caused by the Google WiFi not reconnecting automatically after a power outage. This is very complicated since you need your cameras working immediately for the security of your home. I appreciate your effort in restarting the devices. 

While we wait for a permanent solution, you can try the following temporary workarounds:

  • Power backup: Consider using an UPS (uninterruptible power supply) to provide consistent power to your Nest cameras and Google WiFi points.
  • Manual restart: If a power outage occurs, manually restart your Nest cameras and Google WiFi points once power is restored.

I encourage you to provide feedback to Google Nest about this issue through the Google Home app. Your input can help prioritize a solution; please send your feedback through this feedback link. 

 

We apologize for the inconvenience caused and are committed to finding a reliable solution.

 

All the best, 
Jorge 

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