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internet slow - capped to 100mbps - the reason is probably the cable

fruaro
Community Member

I recently subscribed to Google Fiber, and they provided the Google wifi router with it. The internet speed was supposed to be 1Gbps (Fiber), but I never got more than 100Mbps on my devices. Today I finally discovered what the issue was. The cable that comes WITH the wifi router (white thin ethernet cable) has a limit of 100Mbps. When I switched cables I started getting the 1Gbps. I still can't believe Google did this...

6 REPLIES 6

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @fruaro 

The pack-in cable should be able to support 1Gbps, but they can occasionally be poorly manufactured and may not support the full expected speed. It's unfortunate you got a bad cable, but that was not the intent.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP, thanks for the help!

 

@fruaro, We appreciate users who are keen on sharing with us their thoughts. We'll take this as feedback. We're always here if there's anything else you need.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi fruaro, 

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi fruaro, 

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

 

fruaro
Community Member

No, no questions. Thank you

EdwardT
Community Specialist
Community Specialist

Hi fruaro,

 

Thanks for the update. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

 

Thanks,

Edward