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new internet service

JapE
Community Member

I have been using AT&T for 3 years with my google wifi nest.  I have decided to switch to Spectrum.  They are coming today to change my service.  How do I connect my nest (I have 6) to the new network?  I am my families IT... I can't remember how I set it up in the first place, it has been so long.

HELP

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@JapE 


Google Nest does not make it easy to change Wi-Fi settings. That's why they say: "The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same." (https://support.google.com/googlenest/answer/9223711?hl=en)  That's what we did when we got a new router/modem about a year ago.

If you have to change the SSID and password, you should review Google Nest's recommendations before removing the old Wi-Fi router/modem, because for some devices they recommend removing the device from the Google Nest app or Google Home app first.

https://support.google.com/googlenest/answer/10165378?hl=en

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

@MplsCustomer, thanks for the useful response.

@JapE, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

 

Best,
Mel

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Mel