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speed has decreased on my macbook air

billboniface
Community Member

have 674 download speed but only 55 or less on my macbook air.
this has just occured over the last couple of days. Help

4 REPLIES 4

EdwardT
Community Specialist
Community Specialist

Hi billboniface,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

 

  • How far is your Macbook from the nearest Google Wifi point?
  • Have you tried doing a speed test on the Google Home app?

If you haven't yet, please try the steps from this link to isolate the issue further.

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi billboniface,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi billboniface,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks