suddenly some devices quit connecting to wifi. Now intermittent.

[JJ]

I've had our nest running for months.  Starting Sept 4th, some devices could no longer reconnect.  Different platforms, different type of devices.  Now, it's intermittent.  We've rebooted the wifi router and modem. We've rebooted the devices.  No change.  Any ideas how to fix?

[DanHillstone]

I’ve also been having this issue, and not receiving notifications when they are in the WiFi. I’ve tried restarting the router and modem with little effect.

[ai]

Hi DanHillstone,

We're sorry to hear this is causing you grief as well! Here is your case number: 6-8566000031949. 

Best,

Ai

[Long]

I also have the same issue, I first notice the problem about 1.5 days ago.  I have tried to move them around.  Running Mesh test, devices tested, migrate from google wifi app to google home app.  Nothing seem to help.  I had an extra Google Nest point but I was unable to add it to environment.  I think the firmware update killed it.  I tried to look up when was the last firmware update but I have not find the information yet.

[Sydtriman]

Ditto. The nest router and points keep going offline randomly. I’ve tried factory rests and didn’t work ( if fact it happen 2 mins after resetting everything).  Hopefully a firmware issue that’s fixed soon. 

[Long]

Dear Google, 

After a hard power reset, the problem become worsen.  Now, my smart light switches won't to connect.  The Home apps doesn't provide enough information/log to troubleshoot the problem.  Either you have a manufacture defect batch or this firmware update was release by mistake.  Is possible to rollback the update?  This problem becoming extremely problematic, due to freezing during conference call, my kids online classes, unable to turn on/off light to the dark barn....

[ai]

Hello Sydtriman,

We're sorry to hear this is affecting you as well. Your issue has been escalated to our support team. Here is your case number: 2-8249000031838. 

Best,

Ai

[Long]

Upon further investigation, the problem was not related to the firmware, but with one of the access point not functioning properly.  From Google Home or Wifi apps, it looks normal, but it doesn't handle/accept wifi client.  You can reset all device to manufacture setting and re-install it.  Or isolate the problem device by the following steps.

1) Power off all Wifi router and points

2) Test your wifi service with just Google wifi router; if the router, then reset to manufacture and reinstall it, otherwise continue

3) Power on a point at the edge of the wifi range and Mesh test to make sure it's working as expected

4) Test the wifi service

1.   using your phone, move to the the Google Wifi router and surf and speed test.
2. if you are using Google Wifi app, you can verify by using the 3rd tab - Network check - Test Wifi to all wireless devices.  This shows which devices is connected to which router/points.
3. Now, move pass your new point.  If working properly, your wifi should transfer to the new point.  Repeat step above to verify.

5) Repeat step 3 and 4 until you find the problem point and reset to manufactory and re-add it.

Good Luck, I hope this is your problem too!

[ai]

Hi Long,

Good job troubleshooting! Please let me know if you require your case to be escalated if your device causes you further issues. 

Thanks,

Ai

[ai]

Hi JJ,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-8206000032050.
Kindly,
Ai

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.