wifi disconnects

[CHAOSVIPER]

Randomly the internet stops connecting to only one of the google nests but the power is still on and just no connection to anything till I unplug it then plug it back in

[AbigailF]

Hello CHAOSVIPER,
 

Thanks for posting — let's see what's going on.
 

A quick question: are you using a modem/router combo from your Internet Service Provider (ISP)?
 

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. 
• You can skip any step if you’ve done it already.

Let us know how it goes. If you’ve already done all the steps above and the issue persists, let me know so we can continue to help.

Best,
Abi

[AbigailF]

Hey CHAOSVIPER,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hi CHAOSVIPER,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi