Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Yale Lock - Not accepting certain passcodes & Nest Connect continues to fail

Community Member

Our Nest Yale lock has continued to cause us problems; especially since the Google integration. Here the two things that are going on: (1) Most recently, the batteries went dead with no warning. That is fine; I replaced them - BUT now when family members attempt to enter their code; the lock now tells them that their "Code doesn't work right now".  It still takes my main code; and our emergency code - other codes are not working and get that previous error message?!

(2) Next Connect is constantly going off line. The Tech specialist was over at one time, and suggested a new router....we did that, but it still goes off line. I do not believe that this is root cause of problem #1 above; because it was already off line before that scenario occurred, and all the other codes work?! We have also replaced the Connect once already.


Community Member

Please read my similar concern here and let me know how Google compensated you for your damages.

Community Specialist
Community Specialist

Hey there,


It's me again. I want to make sure you're all good — how did the steps go?



Community Specialist
Community Specialist

Hi there,


I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.



Community Specialist
Community Specialist

Hi DesertCanuck,

I’m sorry to hear that and for the delayed response here.. Let’s sort this out — a few questions: is your lock’s privacy mode on? When did the issue start? Also, do you have an Android or iPhone? 


Give these steps a try:

  1. Restart your lock by removing one of the batteries for 60 seconds. Then, plug it back in.
  2. Turn off your lock’s privacy mode in the Nest app:
  3. You can turn Privacy Mode on or off with the app.
  • Select your lock on the app home screen. You’ll know if Privacy Mode is enabled if you see Privacy Mode on the main screen.
  • Tap Privacy Mode.
  • Tap Turn on.
    • If your door is unlocked, tap Lock and turn on to lock your door and then turn on Privacy Mode.
    • To turn off, tap Turn off.
  • Using the thumb turn:
  • Turn the thumb clockwise inside your home to unlock the door. This will also turn off Privacy Mode. The lock will say, “Privacy mode is off.”

Let me know how it goes.