Nest x Yale battery excessively drain

[Edwin_yeoh]

My nest x Yale lock AA battery only can last for one week now. Compare to a year ago, it can last for a couple of months. What is happening?

[janthadeus]

Hi Edwin_yeoh,
 

I’m sorry to hear that. Let’s see what’s going on — a few questions: are the batteries of your lock fresh and standard AA alkaline batteries? Have you tried restarting or resetting your lock? Also, what’s the status light of the lock?

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[Edwin_yeoh]

Hi JT,

1) are the batteries of your lock fresh and standard AA alkaline batteries?

Ans: Yes and no. Energizer standard AA batteries only can last for 1 week. To reduce the cost, i have to use energizer rechargeable AA batteries which only can last for 3 days.

2) Have you tried restarting or resetting your lock?
Ans: I had factory resetting it last Monday as your suggested solution. No improvement for rechargeable batteries. I haven’t try the standard AA battery yet. Probably need more than 1 week to justify.

3) Also, what’s the status light of the lock?

Ans: I have no idea about the lock status light. Seem like always no light even though pressed it. However, Nest connect is solid green. 

Rgds,

Edwin

[janthadeus]

Hi there,

Thanks for checking that for us. Could you remove all the batteries, then replace them with any standard AA alkaline batteries? 

Note: Do not use rechargeable NiMH batteries or other kinds of batteries.
 

Thanks,

JT 

[janthadeus]

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[Edwin_yeoh]

Hi JT, 

so far so good (touch wood🤞🏼). Thanks for following up.

Rgds,

Edwin

[janthadeus]

Hello Edwin_yeoh,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Cheers,

JT

[Edwin_yeoh]

Hi JT,

unfortunately it’s happened again today, low battery warning (after 2 weeks). This time I want to remove nest connect to partition check the issue.

regards, 

edwin.

[janthadeus]

Hey there,

Got it — sounds like a plan. Keep me posted.

Thanks,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hey there,

Checking back in — did you get a chance to change the batteries to standard AA alkaline batteries?

Thanks,

JT

[Cpowell]

It doesn't work. I've spent about $50 constantly changing out the batteries every week now. 

[janthadeus]

Hey there,
 

Understood — I appreciate your efforts here. You may reach out to Yale support here for further assistance. Let me know if you have other questions or concerns. Otherwise, I’ll be locking this thread after 24 hours.

Best,

JT

[Edwin_yeoh]

what is Nest Connect normal operating status light? Now is solid green always.

[janthadeus]

Hi Edwin_yeoh,
 

Good question! When the status light is green it means it’s connected to the Wi-Fi network and it's operating normally.

Thanks,

JT

[janthadeus]

Hey there,

It's us again. Still need our help?

Regards,

JT

[Edwin_yeoh]

Standard AA batteries only can last for 10 days. What else I can do beside replace Nest Connect? I think this will be my last attempt to fix it before I change to other smart lock.

[janthadeus]

Hi there,

Change your batteries with AA alkaline batteries instead of the regular batteries then let know how it goes.

Thanks,

JT

[Edwin_yeoh]

Well, to sum up, 

alkaline batteries only can last for 10 days.

Normal batteries no idea, never use them.

rechargeable batteries only 2 days.

[janthadeus]

Hey folks,

Got it — for further assistance you may reach out to Yale support here. Let me know if you have other questions or concerns. Otherwise, I’ll be locking this thread after 24 hours.
 

Best,

JT

[Cpowell]

I am having the same issues with batteries only lasting a couple days in my lock. I have been using regular AA batteries the whole time. 

[janthadeus]

Hello Cpowell,
 

Got it — could you replace them with standard AA alkaline batteries then let me know if that works?

Thanks,

JT

[Cpowell]

Still the same