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Nest x Yale - "This passcode doesn't work right now"

whatnot-tech
Community Member

We have two Nest x Yale locks at the two entrances to our space and both are reporting "this passcode doesn't work right now" via the built-in speaker when entering the code (we only have one plus the master, neither work).

The locks are not connecting in our Google Home app to program new codes. Since it is the Nest x Yale, there is no physical key hole. These are the only two entrances to the space so we have no other way in.

11 REPLIES 11

Asvale
Community Member

Literally the same thing is happening to me, did you figure this out?

We had to break in. Both Nest and Yale were unable to support, and told us to destroy the locks with the help of a locksmith.

 

We'll be removing these locks as soon as possible and moving to literally anything else. This is unacceptable.

Brad
Community Specialist
Community Specialist

Hey there,

I can understand your frustration in this situation, and suggest that you please share your experience with us in the app. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here

Best regards,
Brad

Please see my similar concern here and let me know how Google compensated you for your damages.

https://www.googlenestcommunity.com/t5/Security/HOMELESS-since-2-18-23-quot-Passcode-Doesn-t-Work-qu...

Princesss
Community Specialist
Community Specialist

Hey everyone, 

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Hey all,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for chiming in, Princess.

 

Best,

JT

tbwater
Community Member

Please see my CONCERN here and let me know how Google compensated you for your damages.

https://www.googlenestcommunity.com/t5/Security/HOMELESS-since-2-18-23-quot-Passcode-Doesn-t-Work-qu...

Brad
Community Specialist
Community Specialist

@tbwater 

 

You will need to reach out to support for further assistance. We cannot process these requests in the forum. FIll out this form, and a higher tier of support will reach out to you with next steps. 

 

Best regards,

Brad

millalauren
Community Member

I'm having the same issue with a new code I just set up. Luckily my master is working, but the schedule for the new code is every day all day, so there's no reason I'm getting that spoken error and on my phone shows up as "code being used outside of schedule"

Kaiser891
Community Member

This sucks. I’m in same spot. The passcode worked yesterday. Now, no passcodes work. Anyone get this fixed?

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

I’m sorry you’re still having trouble with your lock. Could you restart the lock by taking one of the batteries and wait for 60 seconds then let us know how it goes?

 

I appreciate your help here, Brad.

 

Thanks,

JT