Hello all,
I recently install the Yale lock. Installation went well. I’ve register the nest connect (the light is green) and the lock on my nest app. I am able to open the lock with the nest app! However my codes are not being resister to the lock itself. I have created a code for my wife, guest, and me and none of those codes will unlock the Yale lock. I called the team support, they walked me to a few troubleshooting items and said all was good. They thought the lock was defective. I returned that lock and got a new one and I’m having the same issue.
The lock does not recognize any of the codes. Also, since the master code goes away, the only way I can unlock my door is with the phone.
what am I missing?
